Privacy Policy

1. Introduction

Welcome to Atlaswise Academy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website atlaswise.website and use our educational services.

Atlaswise Academy ("we," "us," or "our") is committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, username, password, and profile information
• Contact Information: Phone number, mailing address, and billing address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Educational Information: Course progress, grades, certificates, learning preferences
• Communication Data: Messages, support tickets, and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent, click patterns, course interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Log Files: Server logs, error reports, and technical information
• Cookies and Tracking Data: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you choose to connect your accounts)
• Payment processors and financial institutions
• Analytics and marketing partners
• Public databases and directories

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Providing access to courses and educational content
• Processing payments and managing subscriptions
• Tracking course progress and issuing certificates
• Providing customer support and technical assistance

3.2 Communication

• Sending course updates and educational notifications
• Responding to your inquiries and support requests
• Sending administrative information and policy updates
• Marketing communications (with your consent)

3.3 Improvement and Analytics

• Analyzing website usage and user behavior
• Improving our services, content, and user experience
• Conducting research and developing new features
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Cloud hosting and data storage
• Email delivery and communication services
• Analytics and marketing tools
• Customer support platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, or safety
• Prevent fraud and investigate security incidents
• Cooperate with law enforcement agencies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Firewall protection and intrusion detection

5.2 Organizational Measures

• Staff training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Regular review and update of security policies
• Incident response procedures

6. Your Rights and Choices

Under UK GDPR, you have the following rights regarding your personal information:

6.1 Data Subject Rights

• Right of Access: Request a copy of your personal information we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your information in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

6.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section. We will respond to your request within one month.

6.3 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your account preferences
• Contacting us directly

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us analyze website usage and performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and personalization

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8.1 Retention Periods

• Account Information: Retained while your account is active and for 7 years after closure
• Course Data: Retained for the duration of your enrollment and 5 years thereafter
• Payment Information: Retained for 7 years for tax and accounting purposes
• Communication Data: Retained for 3 years from the last communication
• Marketing Data: Retained until you opt out or 2 years of inactivity

We will securely delete or anonymize your information when it is no longer needed.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Transfers to countries with adequacy decisions from the UK government
• Standard Contractual Clauses approved by the UK authorities
• Certification schemes and codes of conduct
• Other appropriate safeguards as required by law

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

For users between 13 and 18, we recommend parental guidance and supervision when using our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you via email or through our platform
• For material changes, obtain your consent where required

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

Complaints and Regulatory Authority

If you have concerns about how we handle your personal information, you have the right to file a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

ICO Contact Information:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF